Customer Support, AI-powered
Let the AI do the most boring and easy tasks, so you can focus on what matters the most.
Automatic Macro Replies
Jatana replies without the need for agent intervention
By specifying an automation threshold, you can tell Jatana if the reply should be suggested to the agent or sent directly to the customer.
Suggested Macro Replies
Jatana suggests the best macro for each ticket
Jatana thoroughly analyzes each email to determine the most fitting reply among the many macros available to your agents and the best results are displayed directly next to the message for your agents to use.
Automatic Ticket Tagging
Jatana automatically categorizes and tags all incoming messages
As soon as a new ticket is created, Jatana uses the knowledge gathered from previous conversations to categorize it and apply all relevant tags. On top of that, Jatana is able to assign the right priority level to each ticket so that your team is always aware of what issues should be addressed first.
Automatic Ticket Triage
Jatana automatically forwards tickets to the right agent
Jatana learns from your historic data and redirects each incoming email to the the agent with the highest probability to close the ticket fast.
Some of the leading brands using Jatana to increase the productivity of their customer service teams