Intelligent Process Automation

Jatana’s Intelligent Process Automation combines the power of Natural Language Processing with the flexibility of traditional Robotic Process Automation.
The result is a system capable of automating full case resolution even when relevant data is scattered across multiple back office systems

Intelligent Process Automation
Intelligent Process Automation

Macro Suggestions

For those cases where the Human Touch is still important, Jatana’s Macro Suggestions provide agents with the most relevant reply right next to the ticket they are working on.
To delight the customer, agents can edit the macro adding a few lines specific to that customer.

Macro Suggestions
Macro Suggestions
Top Rated App on The Zendesk Marketplace

Tagging and Triage

The time that your agents are spending on data entry is time not spent on supporting and upselling customers.
Thanks to Jatana, by the time an agent opens a ticket, all the relevant fields are already populated, including company specific custom fields and triage fields.

Tagging and Triage
Tagging and Triage

AI Dashboard

Power is useless without control, and Jatana’s AI Dashboard gives you full control over all the Intelligent Process Automations running behind the scenes of your help desk.
The dashboard displays analytics reports and insight to guide you on the path of maximum customer satisfaction.

AI Dashboard
AI Dashboard

Let’s talk about the future of Customer Support!

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