FAQs

What does the implementation fee cover?

It covers the implementation of all the automations, workflows and analysis needed to create an ad-hoc AI engine for you.

What if I only want one of Jatana’s features?

Say you only need macro suggestions or ticket tagging, we will only focus on that. It is up to you which processes you want to improve through our IPA engine.

What is the implementation time?

In between 1 and 4 weeks. It very much depends on the implementation required to solve your specific needs.

Is Jatana GDPR compliant?

Yes! As soon as we get access to your data, we anonymise it and delete all the personal information we don’t need. Get in touch with us so we can share our standard agreements.

Is it 0,10$ per ticket or macro applied?

Per ticket. Jatana works all the time to provide you with the most relevant answers and provide you with the most advanced analytics.

When I am billed? How do I pay?

On a monthly basis based on how many tickets you have received. Payment with credit card via Stripe.
Implementation fee is a one-off and starts at $ 500.

Let’s talk about the future of Customer Support!

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