Jatana suggests the best answer to every support request so that your agents don’t have to write one manually every time
Set a confidence threshold and Jatana will reply to every support request without the need for a support agent to intervene
Deliver immediate gratification to your loyal customers waiting for answers and pave the way for an increase in future sales
By specifying an automation threshold, you can tell Jatana if the reply should be suggested to the agent or sent directly to the customer.
Jatana thoroughly analyzes each email to determine the most fitting reply among the many macros available to your agents and the best results are displayed directly next to the message for your agents to use.
As soon as a new ticket is created, Jatana uses the knowledge gathered from previous conversations to categorize it and apply all relevant tags. On top of that, Jatana is able to assign the right priority level to each ticket so that your team is always aware of what issues should be addressed first.
Jatana learns from your historic data and redirects each incoming email to the the agent with the highest probability to close the ticket fast.