Customer Support, AI-powered

Let the AI do the most boring and easy tasks, so you can focus on what matters the most.

Jatana automates customer service with Deep Learning

Agent Productivity

Jatana suggests the best answer to every support request so that your agents don’t have to write one manually every time

Processing Time

Set a confidence threshold and Jatana will reply to every support request without the need for a support agent 
to intervene

Customer Satisfication

Deliver immediate gratification to your loyal customers waiting for answers and pave the way for an increase in future sales

Get artificial intelligence features now

Automatic Macro Replies

Jatana replies without the need for agent intervention

By specifying an automation threshold, you can tell Jatana if the reply should be suggested to the agent or sent directly to the customer.

Suggested Macro Replies

Jatana suggests the best macro for each ticket

Jatana thoroughly analyzes each email to determine the most fitting reply among the many macros available to your agents and the best results are displayed directly next to the message for your agents to use.

Automatic Ticket Tagging

Jatana automatically categorizes and tags all incoming messages

As soon as a new ticket is created, Jatana uses the knowledge gathered from previous conversations to categorize it and apply all relevant tags. On top of that, Jatana is able to assign the right priority level to each ticket so that your team is always aware of what issues should be addressed first.

Automatic Ticket Triage

Jatana automatically forwards tickets to the right agent

Jatana learns from your historic data and redirects each incoming email to the the agent with the highest probability to close the ticket fast.

Leading brands that are automating their customer service using Jatana