BetterNow is a peer-to-peer fundraising platform focused on the Third Sector. Their platform allow individuals to create their own fundraising pages, and collect funds for their favorite causes.
Key performance indicators (KPIs) for customer service are a great way to measure the success of your team. However, there’s a catch:
Many companies don’t focus enough on them or overly focus on..
FCR or First Contact Resolution is a metric that can drastically improve customer experience when used appropriately. However, it comes with a few drawbacks and traps you have to watch out for.
When you hear AI, is the first thing that pops into your mind a tool or a co-worker?
Artificial intelligence, machine learning, robots, internet of things, smart devices… The probability of a day passing by without..
AI is already making impact on the business as we know it. It is able to help companies grow their organization, create better relations with their customers and set or predict trending topics.
People who are up to date with trending technologies are probably already interacting with machine learning on a daily basis.