The irony of writing - words kill the idea. Too many words, to be precise. Communication through text is something we use every day whether it’s a simple chat, email, article or announcement. You..
Key performance indicators (KPIs) for customer service are a great way to measure the success of your team. However, there’s a catch:
Many companies don’t focus enough on them or overly focus on..
FCR or First Contact Resolution is a metric that can drastically improve customer experience when used appropriately. However, it comes with a few drawbacks and traps you have to watch out for.
When you hear AI, is the first thing that pops into your mind a tool or a co-worker?
Artificial intelligence, machine learning, robots, internet of things, smart devices… The probability of a day passing by without..