Experience the future of AI-powered customer service

Animation

Leading brands that are automating their customer service using Jatana

Dansk Supermarked Group
Trip Save
Eco Fleet
Happy Fresh

Leading brands using Jatana

Jatana automates customer service with deep learning

Boost Agent Productivity

Boost
Agent Productivity

Jatana suggests the best answer to every support request so that your agents don’t have to write one manually every time

Reduce Processing Time

Reduce
Processing Time

Set a confidence threshold and Jatana will reply to every support request without the need for a support agent to intervene

Increase Customer Satisfication

Increase
Customer Satisfication

Deliver immediate gratification to your loyal customers waiting for answers and pave the way for an increase in future sales

How Jatana Works

Jatana connects to your Help Desk platform

Jatana connects to your Help Desk platform

Jatana integrates directly into the most popular customer service and CRM systems like: Zendesk, Salesforce, Oracle, Microsoft Dynamics, Hubspot, Intercom, Freshdesk, Drift and many others. You can even integrate Jatana in your proprietary systems by connecting directly to the engine via API

Train the AI

Train the AI

We create an AI engine specifically for you and we train it on your historic data. This way, Jatana can reach the highest level of accuracy and performance that is required to automate the tickets that are specific to your business.

Jatana suggest replies to incoming tickets

Jatana suggest replies to incoming tickets

Even before an agent opens a ticket for the first time Jatana has alredy applied relevant tags and generated an appropriate reply for the problem at hand.

Jatana fully automates your customer support

Jatana fully automates your customer support

Jatana continuously learns from agents behavior and in almost no time it will be able to reply to tickets in full autonomy.

Jatana Automates Up To
50% Of Your Support Tickets

START FREE TRIAL

Features

Suggested ticket reply

Suggested
ticket reply

Jatana suggest the best answer to every incoming customer support request

Automatic ticket reply

Automatic
ticket reply

Jatana replies to your customers without agent intervention

Automatic ticket tagging

Automatic
ticket tagging

Jatana understands the content of each ticket and categorize it accordingly

Automatic tickets triage

Automatic
tickets triage

Jatana learns your habits and is able to route tickets to the right agent

100% GDPR compliant

100%
GDPR compliant

Jatana is built with General Data Protection Regulation compliance at its core

Convolutional neural networks

Convolutional
neural networks

Jatana is built using the latest findings in Deep Learning Technology.

Improves over time

Improves
over time

Jatana learns from your data and its accuracy increases every day

Support any language

Support
any language

Jatana understands your customers no matter what language they use

Connect any platform

Connect
any platform

Jatana suggests the best answer to every incoming customer support request

Integrated analytics dashboard

Integrated
analytics dashboard

Jatana understands the content of each ticket and categorizes it accordingly

Detailed performance reporting

Detailed
performance reporting

Jatana allows you to download analytics data and build custom reports

Fully customized setup

Fully
customized setup

Jatana is fully customizable to match your current customer service needs